Event Flower Terms & Conditions
We know how important your event is to you and it’s important to us too!
Our business is all about making your event memorable to your guests and as unique as you or your brand, so thank you for choosing Thrive Flowers to create for you.
We’re excited to help bring your vision to life.
As with any event, there are several specifics that we clarify in this contract so that we are all on the same page.
Once this contract is signed and returned with the specified deposit, we will block off the date for you and will OFFICIALLY be your florist!
Account & Payment Details
Thrive Flowers
BSB: 033 048
ACC: 436 250
Please note that a 3% processing fee is applied if you wish pay via credit card.
Quote is valid for 1 month.
25% of your total is required to secure your booking
($200 minimum for bookings under $2,000)
All line-item prices quoted are exclusive of GST and all prices are quoted in ($AU) Australian dollars.
We may invite our clients in for a consultation so we can get to know a little more about you both and your day, likes/dislikes, ideas, and of course you can view our portfolio of past creations and seasonal trends.
From this consultation we create or refine your personalised event quote designed to suit your day.
Prior to booking, our consultations incur a $50/hour charge for our time, once you book this is refunded towards your event flower balance.
Of course, once you’ve booked we’re available for site visits, extra meetings in person or via email/phone within business hours if you wish to discuss your order or make any changes.
All photos illustrated are a guide to the colour, due to its organic state flower tones, size and shape variations can occur.
Bookings & payments
Bookings are only made once a deposit has been paid. Unfortunately, we do not accept any tentative bookings. A 25% non-refundable deposit is required in order to make a booking.
The balance is due in full 2 weeks prior to your event date.
If payment of balance is not received, flowers & décor will not be ordered.
A 10% fee on top of the balance will be charged at the discretion of Thrive Flowers for late payments.
Order confirmation
Once the above deposit is paid, your event date is confirmed.
If you have any questions about your order or the tax invoice, please contact us at info@thriveflowers.com.au or 9486 0565.
Substitution
It may be necessary on rare occasions to make floral or decor substitutions when flowers or products are temporarily unavailable or of sub-standard quality, you will be called prior to your wedding date to discuss any alterations to your order & where substitution must occur, products of equal or greater value will be used.
When working with nature, there are no guarantees. We will do our absolute best to supply exactly what you order, however due to variances in the weather & seasonal availability of some flowers; we cannot guarantee availability, exact colours or shades.
If a dyed flower is required to complete the look you require, you will be informed and Thrive Flowers will not be held liable for staining to any garments due to their usage.
Delivery
Our florists will confirm all delivery times with your venue for you, to allow set up time so please provide their contact details when requested.
We guarantee that deliveries will arrive within the time slot requested if all delivery details & contact numbers are correct.
Photos
Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission.
Any photos provided to us will only be used by us & as permitted by you. All photos on our website have the exclusive permission by their owner for use on our site. Photographer’s credits will only be displayed if provided.
We take no responsibility for your photos being used in any way which is not permitted.
Privacy
Your order, event date, contact details (address, phone, email), & credit card details will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so.
Privacy Policy
Thrive Flowers & Events Pty Ltd is committed to ensuring the privacy and security of all personal information collected for the purpose of processing your event flower orders. Thrive Flowers & Events respects the Privacy of all its customers and the recipients of flowers and complies with the National Privacy Principles (Privacy Amendment (Private Sector) Act 2000).
- We do not sell, rent or lease any personal customer information to third parties. We will provide details to florists and delivery couriers and other companies that work on our behalf in order to provide our service.
- When you order with Thrive Flowers & Events Pty Ltd, we will ask you to provide the personal contact details of the client, including payment details & the personal contact details (name, address & telephone number) of any 3rd party’s place of residence that delivery of your event flowers has been requested to.
- Thrive Flowers & Events Pty Ltd takes all reasonable steps to protect all of the personal information we gather from loss, unauthorised access, modification, disclosure or any misuse.
- As a valued client, you may receive emails or SMS text messages from us. These may include reminders before your Wedding anniversary,
- Valentine’s Day and Mother’s Day if you do not wish to receive this material, please let us know by return email or SMS text.
The only other company that will be provided your details is the Australian Bridal Industry Academy so as to register your wedding details in the hope that you will vote for us in the annual Victorian Bridal Awards. The details are entered into the secure automated site and are only retrievable by us, so once you have received an email the only other time you will be contacted by this site is if we have manually requested it.
Event Cancellations
Non-refundable deposit of 25% of order value will be retained, we encourage couples to postpone.
Bookings are transferable to another date (subject to our availability) if notified 1 month prior and must fall within 12 months of original date booked; otherwise prices will be subject to change.
Cancellations within 2 weeks of wedding date remain payable in full, some exceptions may apply. Please note that all flowers that have been pre-ordered and purchased will be charged accordingly.
Given recent Covid complications, we’re offering extra flexibility on the above and support.
Please contact us if you have any questions or concerns.
Varying an order
Alterations to orders must be made at least 2 weeks prior to the wedding date, however we will endeavour to cover any last minute additions or changes to delivery addresses, please call our Florists directly on 9486 0565 to arrange this and make the extra payments with a credit card by telephone. If additions are required within the 2 weeks period before the event, Thrive Flowers gives no guarantee that the same flowers will be available and pricing will be determined by what is available, colour and style will be matched as closely as possible.
No deletions are permitted within 1 month of actual wedding date.
Reductions
If we are contracted to deliver and install your event flower installations and you wish to drastically reduce your order within the allotted time frame a surcharge may apply due to other bookings that have been rejected to allow us to complete your order. This surcharge is 20% of the item removed, this charge can be redistributed towards other wedding flower items if you prefer.
Hire
Any items for hire are your responsibility to return to us no later than one week after your wedding date, unless you have made arrangements to for us to collect the items, otherwise we will charge you the full purchase price of the items hired, as per Hire Agreement. Any breakages or damages must be paid for in full, as per Hire Agreement.
Thrive Flowers reserves the right to cancel this contract if at any time they feel that the obligations cannot be met. In the event of fire, natural disaster, tragedy, or other emergency, Thrive Flowers will credit the amount toward another day minus any actual costs incurred up to that point.
By proceeding with this wedding flower order from Thrive Flowers & Events Pty Ltd you agree to all of the terms and conditions as stated above.
